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Privacy Policy

Thank you for choosing FamilyGameStore (operated under the domain ninefami.com, hereinafter referred to as "we", "us", or "our")—your trusted destination for HTML5 (H5) games tailored for family-friendly entertainment. We are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you access or use our website, games, or related services (collectively, the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information to provide and improve our Services: Personal Information (data that identifies you personally) and Non-Personal Information (anonymous data that cannot be linked to you).

1.1 Personal Information

We only collect Personal Information that you voluntarily provide to us, which may include:
  • Contact details: Such as your email address (e.g., when you sign up for game updates, newsletters, or support inquiries, using our official email info@ninefami.com).
  • Account information: If you create a user account (optional for most H5 games), we may collect a username, password (stored securely via encryption), and basic preferences (e.g., favorite game genres).
  • Parental consent information: If you are a parent or guardian allowing a minor to use our Services, we may collect your contact details to verify consent (in compliance with laws like the Children’s Online Privacy Protection Act (COPPA) in the U.S. and similar regulations in the EU).

1.2 Non-Personal Information

We automatically collect Non-Personal Information to analyze usage patterns and enhance your gaming experience. This may include:
  • Technical data: Your device type (e.g., smartphone, tablet, computer), operating system, browser type, IP address (anonymized where required by law), and device identifiers.
  • Usage data: Information about how you interact with our Services, such as the games you play, playtime duration, in-game actions (e.g., level completions), and pages visited on ninefami.com.
  • Cookie data: We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons) to remember your preferences, track usage, and improve service performance. You can manage cookie settings through your browser, but disabling cookies may limit some features of our Services.

2. How We Use Your Information

We use the information we collect for the following legitimate purposes, in compliance with applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA) in the U.S.):
  • Provide and maintain our Services: To deliver H5 games, process account requests, and ensure smooth functionality of ninefami.com.
  • Improve and personalize your experience: To analyze usage data and tailor game recommendations, content, or features to your preferences (e.g., suggesting family-friendly games based on past playtime).
  • Communicate with you: To respond to your inquiries sent via info@ninefami.com, send important updates (e.g., service changes or security alerts), or share newsletters (only if you have opted in to receive them).
  • Ensure security and compliance: To detect and prevent fraud, unauthorized access, or misuse of our Services, and to comply with legal obligations (e.g., responding to valid court orders or regulatory requests).
  • Aggregate data for research: To create anonymous, aggregated reports on gaming trends (e.g., "60% of users prefer puzzle games")—this data does not identify any individual.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
  • Trusted service providers: We may share data with third-party vendors who assist us in operating our Services (e.g., cloud hosting providers for storing game data, email service providers for sending updates, or analytics tools like Google Analytics to track usage). These providers are contractually obligated to protect your information and only use it to perform services on our behalf.
  • Legal compliance: We may disclose your information if required by law, such as in response to a valid subpoena, court order, or government request, or to protect our rights, property, or the safety of users or others.
  • Business transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction—we will notify you via email or a prominent notice on ninefami.com before your data is transferred and becomes subject to a new privacy policy.

4. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption of sensitive data (e.g., passwords and email addresses) using industry-standard protocols.
  • Secure storage of data on servers with restricted access (hosted by reputable cloud providers).
  • Regular security audits and updates to our systems to address potential vulnerabilities.
  • Please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security—you are responsible for keeping your account credentials (if applicable) confidential.

5. Your Privacy Rights

Depending on your location (e.g., EU/EEA, California), you may have the following rights under applicable data protection laws. To exercise these rights, please contact us at info@ninefami.com:
  • Right to access: Request a copy of the Personal Information we hold about you.
  • Right to correction: Request that we update or correct inaccurate or incomplete Personal Information.
  • Right to erasure ("Right to be Forgotten"): Request that we delete your Personal Information, subject to legal exceptions (e.g., if we need to retain data to comply with a court order).
  • Right to restriction: Request that we limit the use of your Personal Information (e.g., if you dispute the accuracy of the data).
  • Right to data portability: Request that we transfer your Personal Information to another service provider in a structured, machine-readable format (where technically feasible).
  • Right to opt out: If you have opted in to marketing communications, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us at info@ninefami.com.
For users in the EU/EEA, you also have the right to lodge a complaint with a data protection authority in your country of residence if you believe we have violated your privacy rights.

6. Children’s Privacy

FamilyGameStore is designed for family use, including children. We comply with the COPPA (U.S.) and Article 8 of the GDPR (EU), which require parental consent before collecting Personal Information from children under 13 (or under 16 in some EU countries).
  • We do not knowingly collect Personal Information from children under the applicable age without verifiable parental consent. If we learn that we have collected such information without consent, we will delete it immediately.
  • Parents or guardians may review, correct, or delete their child’s Personal Information by contacting us at info@ninefami.com.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
  • If you have an account, we retain your data until you request deletion or the account is inactive for 24 months (after which we will notify you before deleting the data).
  • Non-Personal Information (e.g., aggregated usage data) may be retained indefinitely for analytical purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this page and post the new policy on ninefami.com. We encourage you to review this policy periodically to stay informed about how we protect your information.
If we make material changes (e.g., changes to how we share your Personal Information), we will notify you via email (if you have provided one) or a prominent notice on our website at least 30 days before the changes take effect.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info@ninefami.com
Website: ninefami.com
Subject Line: Privacy Policy Inquiry
We will respond to your inquiry within 30 days of receipt.